Beyond Boundaries | From Hype to Impact: Nigel Walsh on the Real Future of Insurance
Welcome back to the Beyond Boundaries interview series, where we spotlight the people, partnerships, and platforms shaping the future of insurance.
In this episode, Sønr’s CEO Matt Connolly speaks with Nigel Walsh, Managing Director, Insurance at ServiceNow 🙌
Together, they unpack how one of the world’s most successful enterprise platforms is evolving beyond IT, and what that means for claims, policy servicing, and more across the insurance value chain.
Things that did get covered include…
🛠️ Just who and what is ServiceNow
🎯 The importance of changing perception, not just building tech
🌍 How partnerships are driving faster execution
💭 Why Insurtech’s real legacy is mindset – not unicorns
🚀 What’s coming next in the evolution of front-office insurance technology
📍 What you’ll also hear:
Nigel reflects on the need for orchestration, not fragmentation — and how aligning workflow, data, and AI under a unified platform might be the key to simplifying the industry’s “messy middle.”
🌎 If you’re thinking about what’s next in insurance innovation, this conversation offers a sharp, practical lens on platform thinking, partnerships, and the real unlocks still to come.
To explore more of the people and companies defining global insurance innovation, the full Beyond Boundaries study offers a deep dive into emerging ecosystems, investor themes, and insurer strategies worldwide. The 2025 report will officially launch at ITC Vegas this October – a milestone moment for the global insurtech community.
Click here to learn more about Beyond Boundaries.
📧 Want to get involved? Reach out at [email protected]
